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Buffalo Moves Critical City 311 Call Center Home Amid Pandemic Closure

Posted by Mike Turicchi on Jan 16, 2023, 2:10:32 PM

This case study describes how, during the COVID-19 pandemic, the City of Buffalo redeployed its call center as a remote solution in just 2 days using Cisco call center solutions. For more information about Cisco call center solutions, please contact NCS Technologies, Inc..

View: Buffalo Moves Critical City 311 Call Center Home Amid Pandemic Closure

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